Last updated: July 2026

Refund Policy

How refunds work across our build fee, Care Plan and domains. This is a business-to-business service.

The build fee (£299)

We build your website before you pay anything, and you get a 7-day review window to decide. This means:

• If you decide during the review window not to go ahead, you pay nothing.
• Once you've approved the site and paid the £299 to go live, the build fee is non-refundable.

If something isn't right after go-live, we'll fix it under your Care Plan — but the fee itself isn't refunded.

The Care Plan (£29/month or £290/year)

The Care Plan is non-refundable. When you cancel, your plan runs to the end of the period you've already paid for and your site stays live until then — we don't refund any part of a payment already made, on either the monthly or annual plan.

Domains

Where we've registered or renewed a domain for you, that cost is paid to the registrar and can't be recovered, so domain fees are non-refundable. The domain remains yours to keep or transfer regardless of any Care Plan position.

How to cancel or raise a refund query

Email us at hello@servedonline.co.uk. We aim to sort any query quickly and fairly. If you're considering a payment dispute or chargeback, please contact us first — it's almost always faster to resolve directly.

Your statutory rights

This is a business service, so consumer cooling-off rights don't apply. Nothing in this policy affects any rights that can't be excluded by law.

Governing law

England and Wales.