You've got a site that works.
We've got your back.

This is your home base, ask us anything below.

Served Online assistant

Answers are AI-generated. For anything important, email hello@servedonline.co.uk.

Getting back to your user portal

No password to remember. Pop in your email and we'll send you a secure link that logs you straight in.

The link expires after 7 days. Check your welcome email first.

Can't find it? Enter your email above and we'll send a new one.

How changes work

Request it

Tell us what you want in your user portal.

We build it

We make the change and check it over.

It goes live

We email you the moment it's done.

Small changes are usually same or next working day. Bigger ones, we'll give you a timeframe first.

Go to your user portal →

What kind of site you've got

Every site does the same job, just in one of three shapes, built around what your trade sells on.

Image-rich site example — full-width photos
Full-width photos
Image-rich

Big photos of your work up front, for trades where the finished job does the selling.

Words-led site example — strong text and service list
Strong text + service list
Words-led

Clear, confident writing that explains what you do and why you're worth calling.

Starter site example — single page, all essentials
Single page, all essentials
Starter

Everything on one tidy, fast page, ready to grow whenever you are.

Want to move up a shape? Request it in your user portal and we handle everything.

Your first week

None of it's urgent, but each one quietly pays off.

Your first 7 days are priority. Anything you request this week, we turn around the same day where we can. After that, changes move to our normal turnaround.

Give your details a once-over

Read your phone number, service area and hours the way a customer would.

Add your own photos

Real shots of your work beat anything else. Send them through your user portal.

Share your link with customers you already have

Text it to people who already rate you and drop it in your email signature.

Ask one happy customer for a Google review

One honest review this week is worth more than any advert.

Make sure your Google Business profile matches your site

Same name, number and service area on both, and Google quietly rewards it.

Things people usually ask

Straight answers, from me.

What should I do first now my site's live?
Check your details are right, then share the link with a few customers you already have. That's the fastest win. The first-week list above covers the rest.
The photos aren't quite right. How do I change them?
Send me the ones you'd rather use through your user portal and I'll swap them over. Not sure which work best? Send a few and I'll pick.
Some of the wording doesn't sound like me. Can I change it?
Of course, it's your business. Tell me what feels off in the user portal and I'll rewrite it in your voice. No limit on getting it right.
Can I add my own photos?
Please do. Real photos of your jobs are the best thing on any trade site. Upload them through your user portal and I'll place them properly.
How do I update my phone number or address?
Send the new details through your user portal and I'll update every spot they appear, your site and your Google listing included.
What can I actually change myself?
You can view your details, request any change, upload photos, and track what's in progress. The changes come through me, so nothing ever breaks.
I can't find my login link. What do I do?
Head to the user portal section near the top of this page, pop your email in, and we'll send a fresh link straight away. No password needed, it just logs you in.
My site seems to be down. What do I do?
Email hello@servedonline.co.uk immediately and we'll look into it and have you back up within the hour. Don't wait around, that's exactly what we're here for.
How do I request a change?
Head to your user portal, tell me what you want, and hit send. No forms to wrestle with. I pick it up and get on it.
How long do changes take?
Small changes, wording, a photo, your hours, are usually done same or next working day. For bigger bits I'll give you a realistic timeframe when you ask.
My site feels quite simple. Can I get a more image-rich version?
Absolutely. If a bigger, photo-led site suits your trade better, request the upgrade in your user portal and I'll rebuild it around your work.
Will upgrading cost me more?
Sometimes, depending on what you're adding. I'll always tell you the exact cost before anything happens. No surprise charges, ever.
Can I add a new service that isn't on there?
Yes. Send me the service and a line or two about it in your user portal, and I'll build it a proper page that Google can read.
Can I add something completely new?
Often, yes. A booking form, a fence or garden calculator, a social feed, extra pages, plenty is possible. Some are free, some carry a cost, and it all starts with a request in your user portal.
When does my site renew and how much is it?
Your care plan renews automatically, and you'll always get a heads-up before it does. Your exact date and amount live in your user portal.
How do I get more Google reviews?
Ask, simply and often. The moment you finish a job someone's thrilled with, ask them for a quick Google review. I can add a review link to your site to make it one tap.
My business details have changed. What do I update?
Send me whatever's changed, name, number, area, hours, through your user portal. I'll update your site and your Google listing so the two always match.

Your plan

Everything you're paying for, in plain terms. No small print.

Billing

Monthly or annual, whichever you chose. It renews automatically, so your site never goes dark.

Before it renews

We email you a reminder ahead of every renewal, so the date is never a surprise.

Cancelling

Email hello@servedonline.co.uk and we'll stop it. No minimum term, no penalty, no awkward phone call.

Your domain

We manage it for you and renew it automatically. If anything ever needs your attention, we'll let you know first.

The make-a-change screen in your user portal

Ready to update something?

Your user portal for changes and requests, or a straight line to us for anything else.

Go to your user portal → Contact us